Do you still have questions?
It took a few phone calls to make one of our customers realize the guy he’d been talking to was the guy on the…
customer service
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Don’t hide when things go wrong
Has the customer-service pendulum swung far enough for you? We’ve just about had it with the lack of customer service, and hope you join…
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Stewing Over Awful Customer Service
I’ve been stewing over awful customer service for a couple of months. I know. This is how it is now. Get over it, right?…
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Is the service pendulum swinging?
A generation of customers is growing up and waking up to the downside of dirt-cheap products. Quality and service are making a comeback; the…
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Building trust from a distance
Doing business from a distance can be unnerving — especially when you’re investing a good chunk of change on something as important as building…
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