Ensuring quality to stay centered
Is the simple, routine stuff of life helping you feel better these days? We’ve been noticing how much it helps to experience something familiar…
Service
Sometimes it takes blood, sweat and tears
Have you ever helped a band set up and tear down at an event? It’s quite an undertaking. It’s a wonder how bands without…
Stewing Over Awful Customer Service
I’ve been stewing over awful customer service for a couple of months. I know. This is how it is now. Get over it, right?…
Can you innovate service?
There’s a little revolution going on in the business world. It’s an oldie but a goodie: service. Businesses that never lost their focus on…
Is the service pendulum swinging?
A generation of customers is growing up and waking up to the downside of dirt-cheap products. Quality and service are making a comeback; the…
Building trust from a distance
Doing business from a distance can be unnerving — especially when you’re investing a good chunk of change on something as important as building…
Stellar service from a distance
Ordering something that will be shipped a long way can be unnerving. We have satisfied customers all over the country. We care as much…
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